PRIVACY POLICY
UGNÈS STORY, operating under IV (hereinafter – "Company"), values and protects your privacy. This Privacy Policy (hereinafter – "Policy") clearly and unambiguously outlines the principles of information collection and usage in the Company’s operations and on the website http://www.ugnesstory.com (hereinafter – the "Website"), along with other information regarding the Company's policies and principles to ensure the protection of personal data.
The terms "You," "Your," and "Visitor" refer to the subject, individual, company, or organization using our Website or providing personal data to us in any other way. The words "we" and "our" refer to the company Ugnė Jankauskaitė IV, registered under the laws of the Republic of Lithuania, and its subsidiaries, branches, and representatives.
This Policy applies when you visit the Company’s website, directly provide your data to the Company, when we receive data about you from governmental institutions or other sources, or when fulfilling contractual obligations in which you are a party. This policy also informs you about other personal data processing operations performed by the Company and key provisions ensuring your privacy.
The processing of personal data complies with the European Union General Data Protection Regulation No. 2016/679, the Republic of Lithuania’s Law on the Legal Protection of Personal Data, and other related legal acts and instructions of supervisory authorities.
This Policy is an integral part of the Company's Terms of Service. However, it does not apply to any third-party websites or applications that may be found via our Website, including those associated with our services. Before clicking on any links, please review the terms and privacy policies of third-party websites and applications.
Please read this Policy carefully, and if you have any questions, contact us by email at info@ugnesstory.com. We assume that all visitors of this Website have carefully read this Policy and agree to its content. If you do not agree with this Policy or any part of it, please do not use our Website.
1. PERSONAL DATA WE COLLECT AND PROCESS
The Company collects and processes the following categories of personal data:
Login information: Information you provide when creating an account on the Website (Name, Surname, Email, Phone number, Username, Password).
Basic information: Name, Surname, Address, Date of birth.
Contact information: Address, Email, Phone number.
Communication information: Emails, chats, and messages you provide when contacting us through customer service or other means. We collect and store the content of correspondence and any information you disclose.
Payment information: Data provided for ordering services/products on our Website for processing your payment. We use third-party payment service providers and do not collect or store bank card data. Payment information is handled by PayPal, Stripe, and Apple Pay. Their privacy policies can be found here:
2. LEGAL GROUNDS FOR COLLECTING YOUR PERSONAL DATA
The Company collects your personal data based on legitimate processing grounds defined by law. This includes the legal basis for concluding and executing a contract, when you sign a service agreement with the Company, or when visiting the Company's Website. Other grounds include the Company’s legitimate interests, such as creditworthiness checks, debt management, and recovery, as well as your consent, and compliance with legal obligations.
3. DATA COLLECTED ON THE COMPANY’S WEBSITE
When visiting our Website or contacting us via other electronic communication channels, the Company may automatically collect personal data, such as:
Cookies: Small text files saved on your computer by the browser when visiting our Website. We use cookies to improve website functionality and ease of use.
4. DATA PROCESSING PURPOSES
We process personal data for the following purposes:
Processing visitor orders, account creation, and responding to inquiries;
Solving issues related to service provision and contacting clients regarding changes in service terms;
Providing customer support and sending invoices and service-related information.
5. DIRECT MARKETING
The Company may use your personal data to send general direct marketing offers. If you do not wish to receive these offers, you can unsubscribe by emailing info@ugnesstory.com.
6. COOPERATION WITH THIRD PARTIES
The Company may disclose personal data to third-party service providers, but requires them to protect your data. Personal data may also be disclosed to:
Shipping service providers;
Legal authorities upon lawful requests.
7. COOKIES
Cookies are small text files saved on your device when visiting our Website to ensure proper functionality. Most browsers accept cookies automatically. You can find more information about deleting cookies at allaboutcookies.org.
8. SPECIAL CATEGORIES OF DATA
We do not collect sensitive data such as political views, religious beliefs, or health data. If we receive such data, we will delete it immediately.
9. THIRD-PARTY LINKS
We are not responsible for data collected by third-party websites or applications linked on our Website.
10. DATA RETENTION
Personal data is retained no longer than necessary, typically for 36 months. If you request account deletion, the data may still be retained for legal or auditing purposes.
11. YOUR RIGHTS
As a visitor to our Website, you have the right to:
Contact the Company to request information about the personal data processed by the Company, where and how the personal data was collected, and how the Company processes it. You can make this request in person, by mail, or by electronic communication means;
Request that the Company correct your personal data and/or stop the processing of such data, except for storage, if, upon reviewing your personal data, you determine that the data is incorrect, incomplete, or inaccurate;
Request that the Company delete your personal data if, upon reviewing your personal data, you determine that the data is processed unlawfully or unfairly, or if other legal grounds exist as provided by law;
Object to the processing of your personal data if it is processed or intended to be processed for legitimate interests pursued by the Company or a third party to whom the data is provided;
Request not to be subject to solely automated data processing, including profiling;
Receive personal data related to you, which you provided to the Company, in a structured, commonly used, and machine-readable format, and transfer such data to another data controller, or request that the Company directly transfer such data to another data controller, where technically possible (right to data portability);
Refuse to provide personal data. In this case, you automatically forfeit your claim to the quality of services provided by the Company, as the requested data may be necessary to properly provide the services/products requested by the Data Subject. In this case, the Company has the right to refuse to provide services to you if such services are related to obtaining your personal data.
To exercise your rights or submit complaints, you may contact the person responsible for personal data protection at the Company by email at info@ugnesstory.com. You can also contact the State Data Protection Inspectorate, but we encourage you to reach out to the Company first, as we always strive to resolve all matters with our visitors.
When submitting a request, you must verify your identity in the following ways: 1) if the request is submitted in person at the Company – present an identity document or a copy certified in accordance with the laws of the Republic of Lithuania; 2) if the request is submitted by mail or email – provide identifying data that the Company holds about you; 3) if the request is submitted through a representative – provide a copy of the identity document certified in accordance with the laws of the Republic of Lithuania, along with a document proving representation (or a copy of the power of attorney certified in accordance with the laws of the Republic of Lithuania).
Upon receiving your written request, the Company will provide the requested data in writing (including by electronic communication means) no later than 30 calendar days from the date of receipt of your request, or indicate the reasons for refusing to comply with such a request.
The 30-day period may be extended by an additional two months if necessary, depending on the complexity and number of requests. The Company will inform the person submitting the request of such an extension within one month of receiving the request, along with the reasons for the delay.
12. PRIVACY POLICY UPDATE
Our Policy may be changed to reflect changes in the situation or legal requirements. When the Company updates the Policy, the new version will be published on the website http://www.ugnesstory.com. In the case of significant changes to the Policy, we may contact you by sending an email or notifying you in another way.
13. CONTACT INFORMATION
If you have any questions about the information provided in this privacy policy, please feel free to contact the Company in any way convenient for you: