RETURN OF GOODS

If you wish to return or exchange an item, you can do so within 14 calendar days from the date of delivery, after contacting us first at info@ugnesstory.com.
The jewelry must be unused, with tags, and in its original packaging.

Returns and exchanges do not apply to custom made pieces.
Refunds are issued within 5–10 business days after we receive the returned item. Shipping costs are non refundable.

If you’re uncertain before purchasing, feel free to contact us - we’ll respond quickly, answer all your questions, and help you choose the most suitable option.
This often helps to avoid returns and save time for both sides.